Small-office IT helpdesk: apply the ticket policy (close on requester confirmation or after 5 working days…
Small-office IT helpdesk: apply the ticket policy (close on requester confirmation or after 5 working days…: a task in agent-harbor-tasks (Harbor dataset). Hi, can you do the helpdesk housekeeping for today? Apply our ticket policy (/workdir/helpdesk/policy.md) to /workdir/helpdesk/tickets.csv…
The task
Hi, can you do the helpdesk housekeeping for today? Apply our ticket policy (/workdir/helpdesk/policy.md) to /workdir/helpdesk/tickets.csv using the replies in /workdir/helpdesk/mail. Update the status, resolved_on and closed_on columns as the policy says (dates YYYY-MM-DD, empty when not set); keep everything else,…
Part of efederici/agent-harbor-tasks.